Mine Retrievers
We retrieve the mines
               your pet leaves behind!
832-220-8050

FAQ

Cypress TX ,Katy, Tx Houston, Texas Dog Poop cleanup
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FAQ

What do you do, and why?
Mine Retrievers provides professional dog waste removal to individual yards, parks, and multi-family housing communities. We will rid the area of poop, bag it, and take it away with us then dispose of all waste at local landfill facilities so you don't have to.

Mine Retrievers was founded with one main goal in mind: to help make the areas where kids play a cleaner and safer area to play in. With all the scumbags out there preying on children, parents cannot let their kids play outside without supervision anymore except in their own back yard, or a neighbor's. Kids play in the yard. Dogs poop in the yard. Parents SCREAM when kids run inside with POOP on their shoes. Kids can't help it, THEY'RE HAVING FUN AND BEING KIDS! 

What areas does the Mine Retrievers provide Pooper Scooper service?
We currently provide our services in the Houston and Austin areas.

For the Houston area:  We serve the North, Northwest, West, and Southwest portions of the greater metro area. This includes the Houston, Bellaire, Memorial, The Villages / Galleria area, The Woodlands, Spring, Humble, Atascocita, Cypress, Katy, Sugarland, Richmond, Fulshear, Tomball, Cinco Ranch, Alief, West University, and Rice Village areas as well as in between these areas.

For the Austin area:  We serve the North, Northwest, and West portions of the area.  This includes Barton Creek, Bee Cave, The Hills, Westlake, Lake Austin, Steiner Ranch, Anderson Mill, Cedar Park, Jollyville, Round Rock, and areas in between.

We are adding new areas in these markets all the time, so if the area where you live is not listed, please call us...we might have just not listed it.

If I don’t want to read all of this, can I just call you?
Yes, we would be happy to answer all of your questions. Just call us at 832-220-8050.


How do you charge for this service?
    For yard services up to 2 dogs:
    $12.00  Weekly              $5.00  Extra for large yards (1/3 acre or bigger)
    $18.00  Bi-Weekly          $3.50  Extra per dog (3 or more dogs)
    $59.99  *1st Time / 1 Time

 

Commercial rates vary for each customer. Please call us so we can schedule an appointment to inspect the area needing to be cleaned, and give an accurate quote to you.

 

*On First Time services, if it doesn’t take more than ½ hour to clean your yard, then we will only charge the normal amount for your preferred service frequency.

We invoice residential customers at the end of each month. Payments can be made by check, credit card, or PayPal account.  Checks can be mailed to us at the physical address listed on invoices as well as on this website.  We can bill your credit card automatically each month.  If you have a PayPal account, you can send payments to the address listed on invoices as well as on this website. For commercial customers, we collect payment every two weeks at time of service. For people just needing a one-time yard cleaning service, we will collect payment at time of service.

 

How often do you clean yards?
We offer weekly, bi-weekly (every other week), and one-time services for seasonal “catch up” or special occasions such as that weekend backyard barbecue or pool party.  Our service representatives are out cleaning properties as long as there is daylight.  If you arrive home, and your yard has not been cleaned at its normal time, please be patient as our service rep will probably be there shortly.  If there is any problem, please call us immediately.

 

Can I request a certain day, or time of day?
We currently offer our single family residential services on Wednesdays, Thursdays and Fridays.  We will perform services on Saturdays or Sundays for special occasions or reschedules due to weather or extenuating circumstances.  Cleaning services for apartment buildings and neighborhood parks are performed on Mondays through Wednesdays.  We do everything we can to accommodate your time of day requests.

 

Does it matter when I mow my lawn?
The shorter the grass, the easier it is to see the “land mines”, and less chance of us missing one or two.  The longer the grass, the higher the chance that some mines may be missed.

 

Where do you clean?
We clean pretty much wherever you want us to.  Normally we clean the back yard, while lightly scanning the front yard.  Nowadays, some people let their dogs out in the front yard to “doo” their business so it doesn’t dirty up the back yard.  At your request we will gladly clean the front yard as well.

 

Do you clean yards all year?
Yes.  When your pet stops pooping, we’ll stop scooping.  The weather might delay us, or sometimes even stop us, but we make EVERY attempt to get to your yard. during each scheduled cleaning

 

Are there any contracts I have to sign to start or resume service?
No.  We hate to sign any sort of contracts, so we won’t ask you to.  What we will ask you to do is fill out our client agreement* found on our website before we begin service to your yard.  It simply states the following:

  1. You will pay us for services rendered.
  2. We are allowed on your property to perform agreed yard cleaning services.
  3. You can cancel at any time.
  4. You can start and stop your service over the phone, via email, or in person at any time (please give us at least - 24 hour advanced notice if at all possible).
    *See Mine Retrievers Client Agreement for more details.

 

Can you work with my dog in the yard?
Most of the time, yes.  However, you know your dog better than we ever will.  Please let us know if your dog might be the least bit aggressive.  This way, we can help you plan accordingly by texting or calling you before we arrive so that you may restrain or confine your animal.  See Client Agreement for more on this.

 

What if I want to skip a day, or stop service?
Just call us at least 24 hours in advance, that way we can plan accordingly, and you will not be charged.  Help us help you.

 

What if I only want a One Time service?
That’s perfectly fine with us.  Our One Time services are always available for $59.99. The cost is more than regular service but still very reasonably priced. We recommend our Weekly or Bi-Weekly services because they allow more peace of mind, and are a great value at our prices.

 

Do you charge more for the 1st cleaning?
Yes, normally the charge is $59.99 for First Time Service mainly due to the amount of time it takes to perform the first cleaning and the amount of waste we are removing.  However, if you have cleaned your yard recently, OR there is not a large amount of waste, OR it takes us less than 1/2 hour to clean your yard, then we just charge our normal amount for whatever scheduled service you sign up for.

 

How does bad weather affect service?  What about holidays?
We work in bad weather, but extreme weather we will stop and wait for a break in the weather, or stop service for the day.  If we skip your yard due to weather, we will try to reschedule, or just resume service at the next scheduled date.  Obviously, we will not charge you for missed / skipped service due to weather.

As far as holidays are concerned, we will try to clean all yards on the day before or the day after major holidays.  When holidays fall on scheduled days of service, we will service your yard the day before.  See Client Agreement for more on this.

 

How will I know it’s you in my yard?
All Mine Retrievers representatives wear white T-shirts with the Mine Retrievers logo on the pocket area. Our vehicles have our signs on both driver and passenger side doors, and are easily visible. We always offer to call or TXT before arriving at your house so we do not surprise anyone.  We will notify you what day your service will be provided on at the time you sign up with us and notify you of any changes made in our daily routes as the happen.

How do you dispose of the waste?
We dispose of the waste at local landfill facilities.

What if I lock my gate?
You may provide us with a gate key which is used by our service representatives who have gone through our background checks and safety/privacy and security training.  If you have a combination for your gate,it will be noted on your account information and kept in our private records.

What about cats, ferrets, rabbits, birds?
They all are nice animals, but we just don’t clean up after them anymore. We stick to what we know best.

Do you offer dog walking and dog sitting services?
We do not. Depending on your location, we might be able to refer you to a provider in your area.

Isn’t dog waste good for my lawn?  I thought it was just like fertilizer!
No it is not.  Unlike horse or cow manure, dog and cat waste is protein based and can burn or kill vegetation.  We strongly suggest you NOT use dog or cat poop for a natural fertilizer for your garden or yard areas.  Also, you should take extra measures to keep the poop from vegetable gardens or fruit trees.

Is the price less if my yard is smaller, or more if my yard is bigger?
No. Our normal prices are for small to medium size yards. If your yard is 1/3 acre or larger, then there would most likely be an additional $5.00 charge.  This is different for some yards as the area to be cleaned might only be a small portion of the whole yard.  At first time service, we will evaluate the time needed to clean your yard, and charge as fair as possible.

Do you offer any kinds of discounts?
We offer 10% discount for pre-paying for 3 months or more of service in advance.  Other than that, our prices are already discounted.  Check prices from other companies that offer poop scooper services, and you will find that our prices are anywhere from 10% - 50% lower than theirs.  At the end of the day, the only thing that matters to you as a customer is that SOMEONE ELSE picked up the poop out of your yard so you didn’t have to.  We just try to be more efficient so we can offer a much needed service at a lower cost.

Are the service reps careful to close or latch my gate?
Yes.  We have compiled a list of oops, worst case scenarios, what ifs, where’s and why’s, and train our service technicians to ensure the security and safety of your premises and pets.  Our attitude has always been to exhaust ourselves if need be to provide a level of customer service to each and every person that is second to none.  Basically, we treat others as we would want to be treated.

Why would I hire you to clean the dog mess out of my yard if I can do it myself?
Why would you hire anyone to clean your house, mow your yard, paint your house, or change the oil in your car?  Why would you put dishes in a dishwasher to clean your dishes, or take your car to an automatic car wash, instead of cleaning them by hand?  The simple fact is most people don’t like doing any of these things, and feel that if they can have a service or machine to do these chores, then they can spend their precious time accomplishing something else, or just plain relaxing.  In the case of pet waste, no one likes to clean it up.  If you know someone that does, please tell us so we can try to hire them!  Other reasons could include a person who is physically limited or disabled, or someone living in an area where there are strict environmental regulations.

Can I get rewarded for referring someone to you?
Yes, of course.  We will credit anyone’s account for a free month of service after the referred customer has been with us for a month.  For commercial referrals, we will pay you for two weeks’ worth of the referred customer’s rate after their 1st month of service. So a $50 per week client could pay you $100!

I have a question that is not answered here, what do I do?
Call us at 844-563-POOP (7667).  We love talking to people about what we do and why.

Where do I send my payment?
You may send check or money order to:
Mine Retrievers
15201 Mason Rd., Suite 1000, #280
Cypress, TX 77433

You can also pay your bill through your PayPal account if you have one.  Payments are easy, convenient, and are secure.

How do I sign up?
You may sign up through our website.  Go to the Client Agreement tab, fill out all pertinent information, click on the “I Agree” drop down arrow, and click on submit.

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